Allowing your clients to complete website forms that automatically send you an email is common practice but what do you do with the information in the email?
If it's a prospect, do you remember to add their contact details to your company's address book? If you are on holiday or busy, will your colleagues be able to see the email and follow-up on the enquiry? Do you bother to file the email exchanges, or record other communications, with the person who made the enquiry?
What if you could answer YES to all of the above without actually doing anything about it. That's where gepo's Customer Collaboration System comes in handy because we have automated the entire process. You start by choosing the fields that you would like to include in your Query form and generate a link, which can be copied into your website. Thereafter, when a visitor completes your website form, a Guest account is automatically added to your central contact database and a system alert notifies you of a new enquiry. This alert can be backed-up by an SMS message and you can even share the information and the alerts with your colleagues. This makes it easy for everyone to view the visitor's contact details on your company's address book and to follow-up on their enquiries.
Any exchange with the visitor will be automatically saved against their account so you and your colleagues can always refer back to earlier communications and manage your prospects and clients with full confidence.
For more information visit http://www.tactic247.com
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