In a recent post titled “Add Live Chat on every page of your website”, I wrote about the merits of showing your clients that you can be contacted via your private IM Chat facility (in addition to phone, fax, email and letter, of course) but I failed to address the problem of being offline or busy when your client actually tries to have a Live Chat with you.
In my opinion, disappointing your clients with a “Live Chat Offline” statement could be worse than not having the option. So naturally, you will have to ask yourself the question: what's the point of proudly displaying “Live Chat” on every page of your website if you are going to turn your customers away?
There is a better way – using gepo's live chat, your clients will be directed to an “answering service” when you’re unable to accept their Live Chat request. So, if you're offline or busy, your client’s queries can still be captured and the relevant staff notified.
Here’s how it works: When you’re away from your desk or your client contacts you outside of your working hours (especially if they are in a different time-zone), there’s no need to turn them away. Gepo’s integrated Live Chat will ask your visitor to leave the relevant information for you to be able to get back to them (watch the video below).
But that’s just the beginning because gepo will then automatically save your visitor’s details as a new Guest in your central contact database and send a system alert to you and the colleagues with whom you share your Live Chat account. This makes it easy for your team to view the visitors’ contact details in the central address book and to follow-up on their enquiries. Gepo can even send you an SMS text message to advise you that an important Live Chat message has arrived. And, as gepo is web based, you can login using a browser, at anytime and from anywhere.
Even if you never leave your desk or manage the illusion of being always Online by passing your Live Chat account between team members, there are still circumstances where it’s just impossible to take any more visitor enquiries. Under those extreme conditions, you may have to, either reject the request for Live Chat or, allow it to time-out. In which case, you may have just missed out on the most important client enquiry of the day or lost that BIG sale. However, using gepo’s Live Chat facility, you can be there for your clients all the time.
For more information visit http://www.tactic247.com
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